Privacy policy

Last updated: 3 November 2026.

This policy is a plain-language summary of how we handle personal information. It is written with the Australian Privacy Principles in mind.

Who we are

This website is run by Volka Pty Ltd (ABN 90 683 609 412), a consultancy based in Brisbane, Queensland. In this policy, “Volka”, “we” and “us” mean Volka Pty Ltd.

What we collect

When you use the contact form, we collect:

• your name;
• your email address;
• your company name, if you give it;
• the service you say you need help with;
• the message you write.

Please do not put sensitive information in your message, such as health details or government identity numbers. You do not need to give it to us to start a conversation.

What the website itself records

Our website is hosted and delivered by Cloudflare. Cloudflare keeps server logs that can include your IP address, browser type, the pages requested and the time. We do not use these logs to identify you. They exist for security and to keep the site running.

This website does not set cookies of its own and does not use advertising cookies, analytics tools or tracking pixels.

Why we collect it

We use what you send to reply to you, to understand what you need and to decide whether we can help. If you become a client, we handle your details under our written agreement with you. We do not send marketing email unless you ask for it, and we do not run a newsletter.

Where it goes

When you submit the form, the message is sent by email to hello@volka.com.au through Cloudflare. It is then held in our email inbox. Our email is provided by Microsoft (Microsoft 365). Microsoft may store and process email in Australia or overseas.

The spam check

The form uses Cloudflare Turnstile, which tells people and automated programs apart. Cloudflare checks the request and may use technical information from your browser to do this, on our behalf. We do not use it for advertising or tracking, and we do not receive that information.

Overseas handling

Cloudflare and Microsoft operate global networks, so some information may be handled outside Australia. We take reasonable steps to use providers that protect information.

We do not sell your information

We do not sell or rent personal information and we do not disclose it to anyone except the providers named above, our professional advisers where needed, or where the law requires it.

How long we keep it

We keep enquiry emails for up to 12 months. If an enquiry becomes a client engagement, we keep the records for as long as the engagement and the law require.

Access and correction

You can ask to see the personal information we hold about you, or ask us to correct it. Email hello@volka.com.au. We will respond within a reasonable time, and we will tell you if we cannot provide something and why.

Questions and complaints

If you have a concern about how we handled your information, email hello@volka.com.au and we will look into it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes

We may update this policy. The date at the top shows when it last changed.

Contact

Volka Pty Ltd, ABN 90 683 609 412, Brisbane, Queensland. Email: hello@volka.com.au.