Admin support
Routine admin taken off your desk, and written down so it can be handed to someone else when the business is ready.
Volka is a Brisbane-based consultancy that provides admin support to owner-run Australian businesses. It handles routine administration and, as it goes, writes down how each task is done, so the work can be handed on later.
- Based
- Brisbane, Queensland
- Works
- Anywhere in Australia and beyond
- First call
- Free, 15 minutes
Who it is for
Owners and managers who spend the best hours of the day on email, scheduling, invoices and paperwork, and who would rather spend them on customers and staff.
Signs you need it
- You answer email late at night to keep up.
- Invoices go out late and follow-ups are forgotten.
- Customer records are out of date or live in several places.
- Meeting notes and reports are not written, or are written weeks later.
- You know which tasks could be handed off, but have no time to explain them.
What Volka handles
Inbox and calendar management.
Customer enquiries and routine replies.
Data entry and keeping customer records up to date.
Formatting, proofreading and templating documents.
Reports, meeting minutes and internal communications.
Admin for HR, finance and operations systems, such as onboarding paperwork and invoice follow-up.
Short-term overflow cover or ongoing support.
What stays with you
Decisions about pricing, hiring, money leaving the bank and sensitive customer conversations stay with the owner. Volka prepares the information and brings you the choice.
What you get at the end
- An inbox and calendar that are under control.
- Records that are current.
- A short written guide for each regular task, so you, or another person, can take the task over without starting from zero.
What the work looks like
A sample of a finished piece. It is made up, and it is labelled as a sample.
Procedure pageOne page for one job, with an owner and a review date.
Samples. The business and the steps are made up.
How it starts
A short call to learn what takes your time. Volka then proposes a small starting scope, such as inbox and calendar for a set period, written down. You can widen the scope once it is working. The first call is free and takes 15 minutes.
Questions
- Who does the admin work?
The Volka team. The written scope says which tasks are covered.
- What tools does Volka work in?
The ones you already use, such as your email, calendar, accounting and customer records. You decide what access Volka has.
- How is admin support priced?
The scope and price are written down before work starts.
Start with a free 15-minute call.
If you are not sure which tasks to hand off first, say so. A short call sorts that out.